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1. Introduction & Agreement

Effective Date: July 20, 2025

Platform: ThriveSeat by CrownThrive, LLC

Contact Email: contact@crownthrive.com

Help Desk: https://help.crownthrive.com

Headquarters: Gretna, Virginia, United States

Welcome to ThriveSeat, an all-in-one business management platform designed for service-based entrepreneurs across beauty, wellness, fitness, and creative industries. By accessing or using the ThriveSeat platform (the “Service”), you agree to be bound by these Terms and Conditions (the “Agreement”), which form a legally binding agreement between you and CrownThrive, LLC, the parent company of ThriveSeat.

This Agreement governs your use of the platform, applications, and services provided via ThriveSeat, including any tools for booking, scheduling, staff management, client engagement, analytics, and affiliate programs.

By creating an account, accessing the platform, or using any services provided by ThriveSeat, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree with these Terms, do not use the Service.

1.1 Platform Ownership

ThriveSeat is owned and operated by CrownThrive, LLC, a Virginia-based company that powers an ecosystem of platforms and services committed to innovation, impact, and entrepreneurship. All content, software, features, and services are protected by copyright, trademark, and other intellectual property laws.

1.2 Updates and Modifications

CrownThrive reserves the right to update, modify, or replace these Terms at any time. Any material changes will be announced via email or posted on the platform. Continued use of the platform after such changes constitutes acceptance of the updated Terms. You are responsible for reviewing these Terms regularly to stay informed.

1.3 Eligibility

To use ThriveSeat, you must be at least 18 years old and legally able to enter into this Agreement.

By signing up, you affirm that:

You are using ThriveSeat for a legitimate business or service-based purpose;
You are not barred from using digital platforms under applicable laws;
You will use the platform in compliance with all local, state, and federal regulations.

1.4 Communications & Notices

By using ThriveSeat, you consent to receive all notices and communications electronically via the email associated with your account or posted within your dashboard. This includes service announcements, policy updates, billing notices, and legal disclosures.

For official inquiries or correspondence, users are encouraged to email us directly at contact@crownthrive.com. Support requests may be submitted through our helpdesk at https://help.crownthrive.com.

2. Subscription & Billing Terms

ThriveSeat operates as a subscription-based software platform. By subscribing to any paid plan, you agree to the following terms regarding billing, renewals, fees, refunds, and financial responsibilities.

2.1 Subscription Plans & Billing Cycles

ThriveSeat offers both monthly and yearly subscription plans, with varying features and usage limits. Details of available plans are published on the ThriveSeat website and may change periodically to reflect evolving service capabilities.

Monthly Plans renew every 30 days from the date of initial payment.
Yearly Plans renew every 365 days unless canceled before the renewal date.
All subscription plans are prepaid and non-refundable, unless otherwise required by applicable law.

2.2 Free Trial Terms

ThriveSeat offers a 7-day free trial for new users. After the trial period ends, your subscription will automatically convert into a paid plan unless canceled before the trial expires. You may cancel anytime during the trial from within your account settings.

Note: Only one free trial is permitted per account. Abuse of trial access (such as creating multiple accounts) may result in suspension or permanent account restriction.

2.3 Payment Methods

We accept payments through:

Stripe (credit/debit cards, Apple Pay, Google Pay)
PayPal

All payments are securely processed via these third-party providers. CrownThrive does not store full credit card or banking details.

2.4 Service Fees & Social Impact Contributions

All monthly plans are subject to a 5% service fee.

This charge helps offset payment processing costs and supports our sustainability initiatives:

1% of all transactions are contributed via Stripe Climate to support carbon removal technologies.
Learn more at: https://climate.stripe.com/S7JiiF
A portion of each subscription also contributes to:
Planting trees globally in rainforests, evergreen regions, and local reforestation efforts.
Cultivating 10 pounds of kelp for sustainable harvesting and ocean revitalization.
Removing 10 pounds of plastic from marine environments.

These initiatives are managed through our partnership with EcoDrive. Track our contributions at:

https://app.ecodrive.community/public-dashboard/b4ab0870-7f71-4415-8bac-9e653e3d7469

2.5 Refunds & Cancellations

We do not offer refunds on any monthly or yearly plan, including partially used subscription periods, unless explicitly required by law.

We do not offer prorated credits for mid-cycle cancellations.
You may cancel your plan at any time from within your account settings. Cancellation prevents the next renewal but does not trigger a refund.

2.6 Taxes & Local Fees

Users are responsible for paying any applicable local, state, or federal taxes based on their location and usage. CrownThrive reserves the right to apply taxes during checkout where required.

3. User Accounts & Partner Responsibilities

ThriveSeat provides access to both individual users and business partners who manage their own client accounts through our platform. By registering, subscribing, or managing accounts under ThriveSeat, you agree to the following terms.

3.1 Account Registration & Eligibility

You must be 18 years or older and capable of forming a binding contract to create a ThriveSeat account.
Each user must provide accurate, current, and complete information during registration.
You are solely responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

3.2 Partner-Managed Accounts

ThriveSeat allows third-party partners (business owners) to use the platform to run and manage their own businesses. This includes creating sub-accounts for staff, clients, and managing various operational tools within the platform.

Partners agree to:

Only use ThriveSeat to operate legitimate, legal businesses.
Ensure that their staff and clients comply with ThriveSeat’s terms and all applicable laws.
Maintain ethical business practices and client confidentiality within their own operations.

CrownThrive, LLC is not liable for the actions, claims, or business outcomes of any independent business using ThriveSeat to run their operations.

3.3 Account Ownership

The individual or business entity that registers the ThriveSeat account is considered the account owner. In cases of dispute, we reserve the right to request documentation to determine ownership.

ThriveSeat is not liable for internal disputes between co-founders, team members, or business partners. It is your responsibility to properly manage user roles and access rights through your admin dashboard.

3.4 Data Accuracy & Responsibilities

You agree to:

Maintain accurate and complete business information.
Promptly update any changes to business, contact, or tax details.
Ensure client data and business records entered into the platform are lawful, owned by you, or properly licensed.

You may not upload or store any content that:

Is fraudulent, harmful, or violates privacy or intellectual property rights.
Contains viruses, malware, or harmful code.
Violates the rights of any third party or existing laws.

3.5 Termination & Suspension

ThriveSeat reserves the right to suspend or terminate access to your account if:

You violate these Terms of Use, abuse the platform, or engage in fraudulent activity.
Your payment fails or your subscription lapses beyond the grace period.
You misuse the platform to harm clients, staff, or CrownThrive’s ecosystem integrity.

Upon termination, all data associated with your account may be deleted after a reasonable retention period unless required to be stored by law.

4. Acceptable Use & Platform Restrictions

To maintain the integrity, performance, and fairness of the ThriveSeat platform, all users — including individual subscribers, teams, and partners — must follow these Acceptable Use guidelines. Violations may result in suspension or termination of service.

4.1 Acceptable Use

ThriveSeat is a business productivity and service management tool intended for lawful, professional, and responsible use.

You agree to:

Operate your business in full compliance with applicable local, state, national, and international laws.
Use the platform to run, grow, or support your legitimate business or practice.
Respect the privacy, data, and intellectual property rights of your clients, team members, and CrownThrive.
Report any security flaws, vulnerabilities, or suspicious activity directly to our team at contact@crownthrive.com or via https://help.crownthrive.com.

4.2 Prohibited Conduct

You may not use ThriveSeat to:

Engage in or promote any illegal, fraudulent, or unethical activities.
Harass, threaten, abuse, or exploit clients, users, staff, or any party via the platform.
Access or attempt to access another user’s account without authorization.
Upload viruses, malware, or malicious code that interferes with the performance or security of the platform.
Use ThriveSeat in a manner that negatively affects service availability for others (e.g., spam, DDoS attacks, overuse of resources beyond assigned limits).
Reverse-engineer, resell, sublicense, or modify the platform in a way that competes with ThriveSeat or CrownThrive without prior written consent.

4.3 Fair Usage Policy

To ensure optimal platform performance for all users, ThriveSeat may enforce fair usage thresholds. These are tied to the specific features, user roles, staff accounts, booking volume, and other service limits defined in your selected plan. Attempts to bypass limitations (e.g., creating duplicate accounts to avoid staff caps) will be grounds for termination.

We reserve the right to:

Throttle access if abuse of system resources is detected.
Limit or restrict features if usage exceeds reasonable operational patterns for your selected plan tier.
Require upgrades for accounts that consistently exceed standard usage thresholds.

4.4 Enforcement & Violations

If you violate this section:

CrownThrive may immediately suspend or restrict your access without notice.
You may be permanently banned from ThriveSeat and related CrownThrive platforms.
Legal action may be pursued in cases of criminal activity, data theft, or defamation.

To appeal or resolve any restriction placed on your account, contact contact@crownthrive.com or file a support ticket at https://help.crownthrive.com.

5. Billing, Refunds, & Free Trial Terms

By subscribing to ThriveSeat, you agree to the following billing, refund, and trial terms. These policies apply to all users, partners, and business accounts operating under the CrownThrive ecosystem.

5.1 Billing & Payment Methods

ThriveSeat subscriptions are billed either monthly or annually depending on the plan selected.
Accepted payment methods include Stripe and PayPal. All transactions are processed securely.
Monthly plans will incur a 5% service fee to help offset transaction costs and support our environmental initiatives.

5.1.1 Social Impact Fees

A portion of the 5% service fee helps fund the following verified initiatives:

Stripe Climate: 1% of eligible revenue is contributed to carbon removal programs.
Learn more at https://climate.stripe.com/S7JiiF
EcoDrive: We support tree planting, kelp cultivation, and ocean cleanup. Depending on the campaign, your contributions help:
Plant trees in rainforests, evergreens, and local communities
Remove 10 pounds of plastic from the ocean
Cultivate 10 pounds of kelp for sustainable harvesting
View our campaign dashboard at https://app.ecodrive.community/public-dashboard/b4ab0870-7f71-4415-8bac-9e653e3d7469

5.2 Free Trial Terms

ThriveSeat offers a 7-day free trial for new users. No credit card is required during the trial period.
At the end of the trial, you must select a paid plan to continue using your account. Otherwise, access will be restricted.
Only one free trial is allowed per business or user. Abuse of this policy may result in suspension.

5.3 Refunds & Cancellations

No refunds are provided for any ThriveSeat plans unless required by applicable law.
No prorated credits or partial refunds are given for canceled subscriptions. All sales are final.
You are responsible for managing your subscription and billing preferences through the ThriveSeat dashboard.

5.4 Failed Payments & Account Suspension

If a payment fails, you will receive a grace period to resolve the issue. Failure to update your payment method may lead to account suspension or termination.
Reinstating a suspended account may incur a reactivation fee.

5.5 Tax Responsibility

Prices listed do not include taxes unless explicitly stated.
It is your responsibility to report and remit any applicable taxes to your local jurisdiction.

6. Service-Level Agreement (SLA)

ThriveSeat is committed to delivering a stable, reliable, and secure platform to all users and partners. This Service-Level Agreement (“SLA”) outlines our operational expectations regarding service uptime, performance, incident response, and general support. Please note that certain disruptions may occur outside of our control and are not covered by this SLA.

6.1 Uptime Commitment

We aim to maintain 99.9% uptime for all core ThriveSeat services on a monthly basis. This excludes:

Scheduled maintenance windows
Emergency patches or security updates
Outages caused by third-party providers (e.g., hosting services, payment gateways)
Events categorized as force majeure, including but not limited to natural disasters, cyberattacks, acts of war, power grid failures, or regulatory shutdowns

We do not guarantee absolute uptime but strive to meet or exceed this operational target under normal circumstances.

6.2 Scheduled Maintenance

From time to time, ThriveSeat may perform scheduled maintenance to update systems, apply security patches, or improve infrastructure performance.

Users will be notified at least 24 hours in advance, when feasible
Maintenance will generally be performed during low-traffic periods
Temporary service interruptions may occur but will be minimized as much as possible

6.3 Service Disruptions & Real-Time Updates

For real-time status reports, scheduled maintenance notices, and incident updates, users may refer to our official platform status page at:

https://status.crownthrive.com

6.4 Incident Response & Resolution Guidelines

In the event of a disruption, we classify issues by severity:

Critical incidents (e.g., platform downtime) will be addressed as a priority and receive initial attention within 1 hour whenever possible
Major issues affecting essential functionality will typically receive a response within 2 hours
Moderate issues (e.g., bugs or usability concerns) will be reviewed within 12 hours
Minor issues or suggestions will be acknowledged within 24 hours

We strive to resolve critical matters within 4–12 hours and all other matters in a timely fashion depending on complexity and scope. Resolution times are estimates and not guarantees.

6.5 Support Channels

For all inquiries or support requests, please contact our helpdesk: https://help.crownthrive.com
For account issues, billing, or business inquiries, email: contact@crownthrive.com
Our support team operates during standard business hours and may extend availability for high-priority situations

Enterprise and white-label partners may receive enhanced support based on their custom agreements.

6.6 SLA Limitations

This SLA applies only to paid ThriveSeat plans. Users on the free plan may receive limited support response times and reduced platform capabilities.

This SLA is not a guarantee of service nor a binding contract for compensation. ThriveSeat may, at its sole discretion, review and offer account credits in rare cases of excessive downtime, but such credits are not guaranteed.

7. Partner Use & White-Label Accounts

ThriveSeat permits third-party partners (“Partners”) to operate their own accounts or businesses through our platform. This section governs the rights, responsibilities, and limitations associated with such usage, including white-label deployments, managed accounts, and franchise/agency structures.

7.1 Definition of Partner Use

A "Partner" is any entity or individual that uses ThriveSeat to:

Operate multiple client accounts (e.g., agencies, studios, collectives)
Offer branded or co-branded access to ThriveSeat features
Resell access as part of a broader package or managed service
Leverage ThriveSeat under a white-label agreement or enterprise licensing deal

All such arrangements must be registered and approved by CrownThrive prior to launch unless otherwise specified in writing.

7.2 White-Label & Custom Branding

Partners with approved white-label agreements may:

Customize dashboard branding, domain routing, or terminology
Onboard their own users/clients within the limits of their license
Manage internal staff, customers, services, and revenue

White-label features are only available to enterprise-tier accounts and must comply with CrownThrive's visual guidelines, content policies, and data protocols.

7.3 Responsibilities of Partners

All Partners agree to:

Ensure their sub-users and clients follow all applicable Terms, Privacy Policies, and usage standards
Not misrepresent the relationship with CrownThrive or ThriveSeat in any public-facing material
Remain liable for the actions of any users managed under their account
Maintain secure access practices and immediately report any breach or abuse

Failure to comply may result in suspension, termination, or legal liability.

7.4 Usage Monitoring & Audit Rights

CrownThrive reserves the right to audit Partner accounts for:

Abuse of system resources (e.g., excessive appointment fraud, bot use)
Violations of ethical or legal standards
Sub-licensing or reselling not explicitly permitted
Activity that may damage the integrity of the platform or the CrownThrive brand

If any violations are found, CrownThrive may suspend or terminate access, remove branding customizations, or require corrective action.

7.5 Partner Support & Limitations

Partners are eligible for enhanced support through priority channels or dedicated liaisons depending on their agreement tier. However, ThriveSeat does not provide direct support to the Partner’s clients unless stated in writing. Partners are expected to deliver Tier 1 support internally.

All white-label implementations are delivered as-is, with no warranty of uninterrupted use, customization guarantees, or future functionality changes.

7.6 Partner Dispute Resolution

Any disputes between ThriveSeat Partners and their end users, clients, or staff are the sole responsibility of the Partner. CrownThrive is not responsible for service quality, disputes, or financial disagreements between you and your customer base.

We may, at our discretion, intervene to protect the integrity of our ecosystem or enforce legal compliance.

8. Affiliate Program

ThriveSeat is proud to offer an official affiliate program operated through https://affiliates.crownthrive.com, under the Crown Affiliates Network. This section outlines your rights and obligations as an affiliate of ThriveSeat and participation within our broader CrownThrive ecosystem.

8.1 Affiliate Eligibility

Anyone who agrees to the Crown Affiliates Terms and Conditions and meets the platform’s eligibility requirements may apply to become a ThriveSeat affiliate. All applications are subject to review, and approval is not guaranteed.

Affiliates may include, but are not limited to:

Service providers
Content creators
Business consultants
Platform users with existing clientele or audiences

8.2 Program Overview

Approved affiliates receive:

A unique referral link to promote ThriveSeat
Commissions on qualifying sales or signups
Access to the affiliate dashboard for tracking earnings, clicks, and conversions
Custom promotional assets, if applicable

Commission rates and payout schedules are detailed within the Crown Affiliates portal at https://affiliates.crownthrive.com.

8.3 Rules of Participation

Affiliates must adhere to the following:

Do not misrepresent ThriveSeat, its features, or its relationship to the user
Do not use spam, click fraud, misleading ads, or unauthorized promotions
Do not impersonate ThriveSeat or CrownThrive brands in a way that causes confusion
Disclose affiliate relationships clearly, in compliance with FTC guidelines

Violation of any rule may result in immediate removal from the program and forfeiture of pending commissions.

8.4 Intellectual Property

ThriveSeat grants affiliates a limited, non-exclusive license to use approved logos, banners, and content for promotional purposes. All intellectual property remains the sole property of CrownThrive. Unauthorized modification, resale, or white-labeling of assets is strictly prohibited.

8.5 Impact-Driven Earnings

ThriveSeat proudly contributes 1% of platform revenue through Stripe Climate. Additionally, every paid account promoted through affiliates helps:

Plant trees around the globe through verified sustainability programs
Grow 10 pounds of kelp for eco-friendly carbon capture and regenerative harvesting
Remove 10 pounds of plastic from the world’s oceans

This ensures that every affiliate partnership supports not only your income, but also real-world change.

8.6 Termination & Disputes

ThriveSeat reserves the right to:

Modify or terminate the affiliate program at any time
Deny payment for fraudulent or disqualified referrals
Remove an affiliate from the program for violations, inactivity, or abuse

Any disputes should be submitted to our support team at https://help.crownthrive.com. All decisions by CrownThrive are final and binding.

9. Disclaimers & Limitations of Liability

9.1 General Disclaimer

ThriveSeat is provided “as is” and “as available,” without warranty of any kind, whether express or implied. While we strive to ensure continuous service and a high level of uptime, we do not guarantee that the platform will be uninterrupted, error-free, or secure at all times.

We disclaim all warranties, including:

Implied warranties of merchantability
Fitness for a particular purpose
Accuracy of data
Non-infringement of intellectual property rights

Use of the platform is at your own risk.

9.2 External Forces & Service Interruptions

While we maintain and monitor platform performance 24/7, certain factors are outside of our control.

This includes, but is not limited to:

Third-party platform failures (e.g., hosting, domain services)
Internet outages, cyberattacks, or force majeure events
Failures by integrated third-party services (e.g., Stripe, PayPal)

You may check real-time service status at:

https://status.crownthrive.com

9.3 Limitation of Liability

To the maximum extent permitted by law, ThriveSeat, CrownThrive, its affiliates, partners, officers, or employees shall not be liable for any:

Indirect, incidental, punitive, or consequential damages
Loss of data, profits, revenue, or business opportunities
Downtime or system access issues
Issues caused by user error, misuse, or misconfiguration

This limitation applies even if we have been advised of the possibility of such damages.

9.4 Partner Responsibilities

Third-party partners and users who operate their own businesses using ThriveSeat are solely responsible for:

Compliance with all local, state, national, and international laws
Managing their customer data, taxes, and financial reporting
Ensuring proper configuration of their dashboards, services, and policies

ThriveSeat shall not be held liable for the actions, omissions, or service offerings of independent business operators using our platform.

10. Intellectual Property Rights

10.1 Ownership of Platform Content

All content, code, technology, visual interfaces, features, trademarks, logos, branding, and proprietary materials made available through the ThriveSeat platform are the exclusive property of CrownThrive, LLC or its licensors.

This includes, but is not limited to:

The ThriveSeat name, logo, and tagline
Platform architecture, source code, and databases
Visual designs, UX/UI elements, custom features, and integrations
Documentation, guides, training content, and promotional materials

No right, title, or interest in or to the platform or its content is transferred to you, other than the limited license expressly granted.

10.2 Usage Restrictions

You agree not to:

Copy, modify, distribute, sell, or lease any part of the platform’s code or design
Reverse engineer, decompile, or extract source code from the platform
Remove, obscure, or alter any copyright, trademark, or legal notices
Use ThriveSeat’s branding or content for any commercial purposes without written approval
Create derivative works or competing platforms based on ThriveSeat's structure, look, or backend

10.3 Partner & Affiliate Branding Guidelines

Approved Partners and Crown Affiliates may be granted limited usage rights to the ThriveSeat or CrownThrive brand for promotional purposes, only with written consent. All approved use must follow CrownThrive’s

Brand Guidelines and must not:

Misrepresent your relationship with ThriveSeat
Imply endorsement of your business unless officially granted
Use ThriveSeat’s brand or content in misleading, unlawful, or defamatory ways

For access to brand guidelines or approval for usage, email: contact@crownthrive.com

11. Governing Law & Jurisdiction

11.1 Jurisdiction

These Terms and any dispute arising out of or relating to them — including their formation, interpretation, breach, or termination — shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles.

By using the ThriveSeat platform, you agree that any legal action or proceeding related to these Terms shall be brought exclusively in a state or federal court located in or servicing Pittsylvania County, Virginia. You hereby consent to the personal jurisdiction of such courts.

11.2 International Users

While ThriveSeat is accessible globally, we operate from and are governed by U.S. law. If you access or use the platform from outside the United States, you are responsible for compliance with local laws. Use of the platform is not permitted where such use would violate applicable laws or regulations.

12. Modifications to Terms

12.1 Updates to These Terms

CrownThrive, LLC reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will become effective upon posting to the website located at:

www.thriveseat.com/terms (final URL may vary).

We encourage all users to review this page periodically. Continued use of the ThriveSeat platform after changes are posted constitutes acceptance of the updated Terms.

12.2 Notification of Changes

We may, but are not required to, notify you of material changes to these Terms via:

Email (if on file)
In-app or dashboard notifications
Announcements at status.crownthrive.com

It is your responsibility to stay informed of any modifications.

13. Contact Information

If you have any questions, complaints, or concerns regarding these Terms, you may contact us using the following methods:

CrownThrive, LLC

Headquarters: Gretna, Virginia, USA

Email: contact@crownthrive.com

Helpdesk: https://help.crownthrive.com

Network Status: https://status.crownthrive.com

Support hours may vary, and we prioritize communication via email and helpdesk for official correspondence.

14. Entire Agreement & Waiver

These Terms, together with our Privacy Policy, SLA, Affiliate Program Terms, and any other agreements or notices expressly incorporated by reference, constitute the entire agreement between you and CrownThrive, LLC regarding your use of the ThriveSeat platform.

Failure by CrownThrive to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any part of these Terms is found to be invalid or unenforceable under applicable law, that portion shall be limited or removed to the minimum extent necessary, and the remaining sections shall remain in full force and effect.

✅ ThriveSeat Terms and Conditions